Deputy Manager · Quality Operations · Audit · Process Improvement

Building clarity, controls, and operational scale across high-volume property workflows.

Operations and quality leader with 11+ years of progressive experience at Housing.com, advancing from Quality Analyst to Deputy Manager. Strong track record in audit operations, data quality, dashboarding, process redesign, and cross-functional execution with BI, product, tech, sales, ML, and Customer Insights teams.

Explore Experience Resume
ashupadwal24@gmail.com +91 808 202 0082 LinkedIn Kalyan, Maharashtra, India
CORE SKILLS

Strengths spanning audit rigor, process control, and execution at scale.

Audit Operations Quality Assurance Data Quality Management Process Improvement SOP Creation and Governance KPI and KRA Management Training and Onboarding Client Escalation Handling Stakeholder Management Dashboarding and MIS Reporting Fraud Detection Duplicate Listing Review TAT Management Workflow Automation Collaboration Google Sheets and Google Drive Google Maps and Polygon Mapping Backend Operations Cross-Functional Coordination
Impact Snapshot

Measured outcomes from operations-led process improvements.

Key outcomes include stronger quality controls, faster activation turnaround, tighter audit discipline, and scalable supply-side workflows.

Throughput
250 → 350

Improved team output per day as Team Leader through training, SOPs, and tighter execution.

Scale
350 → 600

Lifted daily listing activation capacity with content validations and process redesign.

Bandwidth
50% Saved

Supported listing and image automation initiatives that materially reduced manual workload.

Quality
60% → 5%

Reduced team error rate with structured feedback, review loops, and better quality controls.

Operating Style

Governance, visibility, and execution systems.

Operating model built around audit governance, operational visibility, process controls, coaching, and scale.

Audit and Governance

Weekly audits for 40+ agents, SOP gap reviews, escalation handling, bulk correction planning, and stronger governance over high-impact categories.

Dashboards and Visibility

Worked with BI on live dashboards for productivity, turnaround time, city-wise supply, tier-wise performance, and process-level operational visibility.

Automation with Business Context

Partnered with tech and ML teams on validations, listing auto-live logic, image automation, and self-verification workflows to save bandwidth while protecting quality.

People and Execution

Led teams across analysts, agents, and calling operations through onboarding, KRAs, KPIs, feedback rhythms, suggestion tracking, and mystery-calling scrutiny of listing data.

Tools
Jira Freshdesk CMS Databricks Tableau Advanced Excel Google Sheets Google Drive Google Maps Backend Operations
Career Journey

Career progression across quality, audit, and operations leadership.

Progression from property-level verification to organization-wide audit controls, dashboards, and process governance.

Nov 2025 - Present GRC Change Management High-Impact vs. Low-Impact Categories

Deputy Manager · Housing.com

  • Lead audit operations across project onboarding, paid project updates raised by sales, and paid and unpaid project information upgrades.
  • Ensure seamless project addition and timely upgrades while maintaining data accuracy and alignment with business requirements.
  • Improved process accuracy significantly and increased audit productivity by 30% through stronger controls, action planning, and workflow improvements.
  • Publish weekly audit reports for 40+ agents, identify SOP gaps, and define corrective actions and process enhancements.
  • Recommend automation opportunities to product and tech teams while supporting bulk correction workflows using cron data for high-impact categories.
  • Support self-verification automation and listing quality score initiatives across platform quality processes.
  • Led 7 calling team resources in collaboration with Product and Customer Insights teams, using mystery-calling audits to validate listing data quality, identify gaps, and strengthen governance controls.
  • Oversaw three departments: Data Quality for listing quality operations, the Quality Check team for project audit processes, and the Calling team for mystery-calling scrutiny of listing details.
Dec 2019 - Jul 2025 Pareto Analysis BPR & Lean Automation Agile Cross-Functional Collaboration

Assistant Manager · Housing.com

  • Managed multiple projects while leading a team of 35 people across listing quality and content operations.
  • Built live dashboards with the BI team to track agent productivity, turnaround time, supply visibility, and city-wise and tier-wise performance.
  • Introduced content validations that improved productivity from 350 to 600 listing activations per day by reducing repetitive manual checks.
  • Helped launch auto-activation for selected listings and later strengthened image automation with ML collaboration, reducing manual bandwidth and bringing required headcount down from 15 to 5.
  • Improved image coverage to 80% and strengthened live turnaround time so 95% of listings and images were published within 15 minutes.
  • Led locality image collection, self-verification rollout, fraud listing review, 3D floor plan operations, and vendor coordination while reducing team error rate from 60% to 5%.
Jul 2018 - Nov 2019 DMAIC TQM Kaizen

Team Leader · Housing.com

  • Led a team of 32 agents and managed KRAs, KPIs, onboarding, new hire training, and SOP updates.
  • Improved daily activation output from 250 to 350 listings by increasing team efficiency and execution discipline.
  • Ran pilot processes for building creation and locality creation, using the DEMAC method to standardize execution.
  • Created process documentation, trained the team proactively, and conducted monthly feedback sessions to improve quality and accountability.
  • Maintained a suggestion tracker, shared improvement ideas with tech and product teams, and resolved FD and Customer Success requests.
Nov 2014 - Jun 2018 RCA Geospatial Data Governance Closed-Loop Communication PDCA

Senior Quality Analyst · Housing.com

  • Progressed from Quality Analyst to Senior Quality Analyst while supporting property listing quality and backend data operations.
  • Verified and corrected property data collected by the Data Collection team before activation on the platform.
  • Identified duplicate flats, data forgery, and parameter-level errors, and provided structured feedback to improve source quality.
  • Managed client escalations, coordinated pre-activation changes, and resolved issues related to property details and listing accuracy.
  • Prepared daily DSL reports, maintained tracker sheets, and used advanced Excel and backend tools to support turnaround time, reporting accuracy, and continuous improvement.
  • Conducted random quality checks for QA analysts and used advanced Excel, backend tools, and polygon mapping to maintain turnaround time, geospatial accuracy, and reporting discipline.
Core Skills

Core competencies across operations quality.

Audit Operations Quality Assurance Data Quality Management Process Improvement SOP Creation and Governance KPI and KRA Management Training and Onboarding Client Escalation Handling Stakeholder Management Dashboarding and MIS Reporting Fraud Detection Duplicate Listing Review TAT Management Workflow Automation Collaboration Google Sheets and Google Drive Google Maps and Polygon Mapping Backend Operations Cross-Functional Coordination
Contact

Open to operations, quality, and governance leadership opportunities.

ashupadwal24@gmail.com +91 808 202 0082 linkedin.com/in/ashwini-ananda-padwal Kalyan, Maharashtra, India
Education
Bachelor of Science in Information Technology K.B. College, Thane · 2010 - 2013